Last updated: April 2025
When you purchase tickets through our platform, we collect personal information necessary to process your booking, including your first and last name, email address, phone number, and payment details. We also collect technical data such as your IP address, browser type, and device information to improve our services.
Your personal information is used to process ticket purchases, send booking confirmations and e-tickets, provide customer support, and improve our services. We may also use your email address to send promotional offers related to Tokyo Skytree, which you can opt out of at any time.
All payment transactions are processed through our secure payment partner, PayGlobal, using 256-bit SSL encryption. We do not store your full credit card details on our servers. Payment processing complies with PCI DSS standards.
We do not sell your personal information to third parties. We may share your information with our payment processor (PayGlobal) to complete transactions, with Tokyo Skytree for ticket validation purposes, and with analytics providers to improve our services.
We use cookies and similar technologies to remember your language preferences, maintain session information, analyze site traffic, and improve user experience. You can manage cookie preferences through your browser settings.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 3 years after your last transaction, unless a longer retention period is required by law.
You have the right to access, correct, or delete your personal information. You may also request a copy of your data or object to its processing. To exercise these rights, please contact us at the email address provided below.
For questions about this privacy policy or your personal data, please contact our data protection team at privacy@tokyo-skytree-tickets.com.